support
After-sale handholding; something many software vendors promise but few deliver.
To hackers, most support people are useless - because by the time a hacker calls
support he or she will usually know the software and the relevant manuals better
than the support people (sadly, this is *not* a joke or exaggeration). A
hacker's idea of "support" is a tête-à-tête or exchange of electronic mail with
the software's designer.
[Jargon File]
(1995-02-15)
Nearby terms:
Supervisory Control and Data Acquisition « SuperZap
« Supplementary Ideographic Plane « support »
supremum » Sure » surfing
|
