Known Lazy Bastard
<abuse> (KLB) A term, used among technical support staff, for a user who
repeatedly asks for help with problems whose solutions are clearly explained in
the documentation, and persists in doing so after having been told to RTFM.
KLBs are singled out for special treatment (i.e. ridicule), especially if they
have been heard to say "It's so boring to read the manual! Why don't you just
tell me?". The deepest pit in Hell is reserved for KLBs whose questions reveal
total ignorance of the basic concepts (e.g., "How do I make a font in Excel?",
"Where do I turn on my RAM?"), and who refuse to accept that their questions are
neither simple nor well-formed.
(1998-09-07)
Nearby terms:
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Knowledge Systems Laboratory « Known Lazy Bastard »
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