Interactive Voice Response
<communications> (IVR) <communications> A telecommunications system,
prevelant with PBX and voice mail systems, that uses a prerecorded database of
voice messages to present options to a user, typically over telephone lines.
User input is retrieved via DTMF tone key presses.
When used in conjunction with voice mail, for example, these systems typically
allow users to store, retrieve, and route messages, as well as interact with an
underlying database server which may allow for automated transactions and data
processing.
(15 Sept 1997)
(1997-09-21)
Nearby terms:
Interactive Development Environments « Interactive
Software Engineering « Interactive System
Productivity Facility «
Interactive Voice Response » Interagency Interim
National Research and Education Network » InterBase
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